Frequently Asked Questions

Why does my heater smell bad or have odor?

Cause:

Solution:

Heat chamber tilted or improperly seated. Move wire handle until heat chamber is propely seated and moves smoothly left and right.
IWick is set too high. Reduce wick height by turning wick adjuster knob counterclockwise.
Dirty wick. Clean wick as described above. Try dry burning a second time. If it is still not working properly, order a new wick.
Why is my flame so high?

Cause:

Solution:

Fuel is contaminated with gasoline or other highly flammable material. IMMEDIATELY shut off heater. Inspect all components for damage. Drain fuel tank and rinse with fresh, clean kerosene. Install new wick and fill tank with fresh, clean 1-K kerosene.
Wick is set too high. Remove wick and reinstall to correct height.
Why is my heater flickering, dying or having a low flame?

Cause:

Solution:

Dirty wick Clean wick as described above. Try dry burning a second time. If it is still not working properly, order a new wick.
IWater in fuel or poor quality kerosene. Drain tank. Install new wick. Refill with fresh, clean 1-K kerosene.
Wick is too low to sustain a good flame. Remove wick and reinstall to correct height.
Why is my wick adjuster knob so hard to turn?

Cause:

Solution:

Dirty wick. Clean wick as described above. Try dry burning a second time. If it is still not working properly, order a new wick.
Wrong wick. Drain tank. Install new wick. Refill with fresh, clean 1-K kerosene..
Damaged mechanism. Order a new wick adjuster.
Why won't my wick ignite?

Cause:

Solution:

Out of fuel. Check fuel gauge, add fuel if necessary.
Igniter coil fails to glow. Check wire connections. Replace batteries. Replace igniter coil, if necessary.
Water in kerosene or poor quality kerosene. Drain tank. Install new wick. Refill with fresh, clean 1-K kerosene.